All bookings are online!
In order to enable us to run services for as many families as possible we operate the following cancellation policy;
We will reschedule your booking if you make a cancellation a full 24 hours prior to the session start time – please email or text and we will log the time of contact to verify this. Cancellations made under this time frame will not be refunded.
We do not refund on the basis of weather conditions (unless Marble Hill Park is closed by the Park Rangers due to dangerous conditions.) We are still open for you on rainy days with plenty going on. In our experience the rain is usually not as bad as it seems through the window! Get your wet weather gear on and join us – we have areas in both the One O’Clock Club and Adventure Playground where you can get out of the rain if needed.
Some customers are having difficulty logging in via the portal. We recommend that you download the app for a smoother booking process.
Click this link for a step by step guide to registering , booking and downloading the booking app.
Registration and booking help